Danny Shepelwich

WORK HISTORY

EDUCATION

SKILLS

ABOUT DANNY SHEPELWICH

With over a decade of experience spanning from Communications Strategy to Transformation Leadership, I\'ve had the privilege of reshaping customer experiences for Fortune 500 companies across diverse industries. My journey has equipped me with a unique blend of skills in research, strategy, and execution, allowing me to drive measurable business outcomes through customer-centric innovations. Key Achievements:» Implemented CX programs delivering $2-$8 million in annual attributable revenue» Increased customer acquisition and revenue per customer by 20% through targeted segmentation» Improved contact center efficiency by 30% through strategic technology integrations» Developed compelling business cases resulting in multi-million dollar contract wins» Successfully managed P & Ls for large-scale transformation projects, ensuring profitability and client satisfaction My Approach:I believe in the power of data-driven decision making, cross-functional collaboration, and agile methodologies to create transformative customer experiences. By aligning business objectives with customer needs, I develop strategies that not only enhance satisfaction but also drive substantial ROI. My ability to foster strong client relationships has been key in winning new business and expanding engagements with existing clients. Expertise:» Brand & Campaign Strategy» Digital Product Strategy» Business Development» Quant./Qual. Facilitation » Service Design » Insights & Analytics » Briefings & Workshops » Customer Segmentation » Journey/Experience Mapping » Connections Planning» Use Case Development» Business Value Architecture » Technology Integration» Project/Team Management (SAFe, Scrum, AgilePM) Platform Capabilities Include:» CRM/MAP » CPaaS» UI/UX » CDP» CXM/DXP » ABM/ABX» CaaS » ERP/WFM» CCaaS » BIThroughout my career, I\'ve had the opportunity to work with industry leaders such as American Express, Visa, Delta Airlines, and Verizon, helping them navigate the complexities of digital transformation and customer experience optimization.I\'m passionate about staying at the forefront of industry trends and continuously expanding my knowledge to deliver cutting-edge solutions. Let\'s connect and explore how we can create exceptional experiences that drive business growth!