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Start for FreeDanka Marković
Risk Management Team Lead @Worldline
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WORK HISTORY
Risk Management Team Lead @Worldline
Warsaw, PL
EDUCATION
Gimnazija Slobodan Skerovic
High School Diploma, High School/Secondary Diplomas and Certificates
Indiana University Bloomington
Research
American University
International Relations and Affairs
University of Donja Gorica
Bachelor of Science (BSc), International Relations and Diplomacy
SKILLS
ABOUT DANKA MARKOVIĆ
With over eight years of professional work experience in diverse sectors and environments, I have developed a range of competencies and skills that enable me to deliver results, manage teams, and adapt to changing needs and challenges. My core strengths include data analysis, process improvement, performance and career management, and training facilitation and coordination. As a Service Delivery Team Lead at Accenture Poland, I led a team of twenty members, ensuring successful delivery of KPIs according to client\'s SLAs, creating an engaging team environment, and identifying and executing process gaps and improvement plans. I was recognized as Trainer of the Year in 2021 and as Engagement Spotlight in 2023 by Accenture Operations for my outstanding contributions and achievements. Prior to my corporate experience in Poland, I worked in the marketing and civil sector in Montenegro, where I focused on civic engagement and human rights, and participated in several international conferences and programs. I am passionate about working with people, making things happen, and advancing on my Scrum/Agile journey.
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