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Patricia Danielle McMillen

IT Support Specialist @Anaconda

Austin, TX, US
MOBILE NUMBERS
+15•••••••10

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WORK HISTORY

Nov 2025 — Present

IT Support Specialist @Anaconda

Austin, TX, US

EDUCATION

1998 — 2002

The University of Texas at Austin

B.S, Communications; Radio, Television, and Film; Convergent Media Studies

SKILLS

VideoRetailSocial MediaFinal Cut ProTrainingMacApple ApertureApple CertifiedOs XMac Os XCustomer ServiceIpodIphoneIlifeMac OsIosKeynoteTechnical SupportIworkItunesPhotography

ABOUT PATRICIA DANIELLE MCMILLEN

Experienced and approachable IT Technician that supports enterprise macOS and Windows environments, known for technical precision, high user satisfaction (Customer Satisfaction scores 98%+), and excellent communication. Trusted in sole onsite roles for end-to-end IT operations including AV/conference systems, hardware lifecycle, onboarding/offboarding, and endpoint management via Jamf, Azure, and Okta. Certified in Jamf 100 with a passion for delivering seamless, respectful support experiences. Adept in Jamf, Okta, Azure AD, Office 365, Zoom, Slack, Salesforce, and Atlassian products (Jira and Confluence) and quick to learn new tools. Seeking to bring my expertise and reliable support leadership to a user-focused IT team.

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