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Daniele Magrin
Retail Operations Coordinator @CHANEL
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WORK HISTORY
Retail Operations Coordinator @CHANEL
São Paulo, BR
Responsible for Retail Operations, After-sales, Quality and Repair Center in Brazil.•Reporting directly to Fashion Director.•Conduct periodic reviews and refine procedures for all company operations (Boutiques and Office).•Optimize Boutique operations to streamline processes and enhance efficiency.•Contribute to the project team, focusing on the company’s new apps and digital initiatives.•Oversee cycle counting and inventory management to ensure accurate stock levels.•Lead the After-sales department across all product categories, including watches, fine jewelry, Ready-to-Wear, shoes, leather goods, and accessories.•Develop and maintain strong relationships with external repair centers to ensure quality and timeliness.•Manage a team to enhance After-sales skills, including interns, analysts, and artisans.•Train Sales team at various levels, sharing expertise and best practices to handle customer cases effectively on the shop floor.•Determine outcomes for exchanges of defective items, repairs, and commercial gestures, ensuring client satisfaction while adhering to budget guidelines.•Oversee the administrative responsibilities of After-Sales, including shipments, spare parts, quality reports, and in-house repairs.•Act as the liaison between the Global team in Paris and the Regional team in Switzerland regarding any issues related to new projects.•Organize regular briefings to provide updates on After-sales and quality alerts.•Participate in training sessions in Paris to acquire the knowledge needed to lead Retail Operations in Brazil.•Develop manuals and guidelines to support staff in managing challenging repair situations.•Manage all legal aspects and partnerships related to cases arising from Customer Service issues.
EDUCATION
MBA USP/Esalq
Online and Physical Retail
ESPM Escola Superior de Propaganda e Marketing
Extension, Gestão do Luxo Contemporâneo
Athena Global Education
Diploma in Retail Management
Australian Institute of Professional Education Pty Ltd
Exchange Program, General English
Uninove - Universidade Nove de Julho
Bachelor of Arts - BA, Tourism and Hospitality Management
Canadore College
Diploma, Business Administration and Management, General
Santa Monica College
Certificate, Leadership
ABOUT DANIELE MAGRIN
Operations professional with 10+ years of experience and a strong international background in fast fashion and luxury retail. Proven expertise in retail operations, after-sales, inventory management, planning, merchandising, internal procedures, customer service and cross-functional collaboration. Focused on operational excellence, efficiency, and premium customer experience aligned with global brand standards. Fluent in English and currently studying French.
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