Daniel Stephens
Senior Project Manager @NiCE
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WORK HISTORY
Senior Project Manager @NiCE
Montreal, QC, CA
EDUCATION
College Andre-Grasset
Collegiate Diploma
College Laval
High School Diploma
University of Ottawa / Université d'Ottawa
Bachelor of Science (B.S.)
SKILLS
ABOUT DANIEL STEPHENS
An accomplished self-motivated bilingual professional in the telecommunications industry with over 21 years of Contact Center and Project Management experience combined. Results oriented, with the proven ability to mobilize teams in a fast paced work environment by applying different methodologies in order to achieve project objectives. Skilled in analyzing and providing recommended solutions for process and system improvements aimed at decreasing operational costs and improving customer experience. Perceived as resourceful in overcoming obstacles ensuring milestones are met, while respecting cost & meeting performance criteria.
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