Daniel Stephens

Senior Project Manager @NiCE

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Senior Project Manager @NiCE

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Montreal, QC, CA

EDUCATION

1994 — 1997

College Andre-Grasset

Collegiate Diploma

1988 — 1993

College Laval

High School Diploma

1997 — 2000

University of Ottawa / Université d'Ottawa

Bachelor of Science (B.S.)

SKILLS

Business StrategyBusiness Process ImprovementAnalyticsCustomer ExperienceCross-Functional Team LeadershipProject ManagementCrmTelecommunicationsBusiness CaseProfessional Reports & PresentationsRequirements AnalysisManagementProject PlanningBusiness AnalysisProgram ManagementTeam BuildingChange ManagementProcess ImprovementVendor ManagementCommunication – Oral & WrittenCall CentersIntegrationCustomer RelationsTeam LeadershipMs ProjectProject DeliveryPmpBudgetsCustomer ServiceBusiness ProcessOutsourcingAnalysisWirelessTeam ManagementSoftware DocumentationProduct ManagementProcess & Performance OptimizationCall CenterSportsTroubleshooting

ABOUT DANIEL STEPHENS

An accomplished self-motivated bilingual professional in the telecommunications industry with over 21 years of Contact Center and Project Management experience combined. Results oriented, with the proven ability to mobilize teams in a fast paced work environment by applying different methodologies in order to achieve project objectives. Skilled in analyzing and providing recommended solutions for process and system improvements aimed at decreasing operational costs and improving customer experience. Perceived as resourceful in overcoming obstacles ensuring milestones are met, while respecting cost & meeting performance criteria.

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Daniel Stephens — Senior Project Manager at NiCE in Montreal, QC, CA | Unifers