Daniel Price
Information Technology Help Desk Supervisor @Edge Communications
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WORK HISTORY
Information Technology Help Desk Supervisor @Edge Communications
Plano, TX, US
Supervised IT Service Desk staff and daily support operations; handled escalations, scheduling, training, and performance coaching.Oversaw ticket triage and SLA delivery, reporting and driving process improvements.Supported Windows/M365 environments, Active Directory, VPN/remote access, and endpoint troubleshooting.
EDUCATION
My Computer Career
Information Technology Certificate Program, Information Technology
ABOUT DANIEL PRICE
Information Technology Professional seeking a career where I may utilize my technical skills, experience, and training in a technical environment.Certified with CompTIA A+ and MTA: Networking Fundamentals where I can work on anything from computer hardware to wireless networks. I have a firm foundation of experience needed with maintaining or building networks. I am diligent with my work ethic as a firm believer in leaving any and all work you do with a mark of excellence. With years of experience in customer service jobs I am able to maintain professionalism even in the most difficult of positions.
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