Daniel Bar-Davenport
Senior Director Global IT Service Delivery, Network and Telecom @Capgemini
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WORK HISTORY
Senior Director Global IT Service Delivery, Network and Telecom @Capgemini
London, GB
Reporting to the SVP for Global IT Head of Operations, I manage the operations and engineering for the Network, Cybersecurity & Telecom areas Globally for users and over 100 clients out of 10 globally distributed datacentres, as well as leading the IT delivery organisation for Americas.Key responsibilities• Overview of the operational management of the Global IT infrastructure and the teams operating it.• Direct supervision of a team of 10 Senior Directors and Directors. Management of Telephony and NOC/SOC teams formed by 130 network & cybersecurity engineers and telecom engineers. Worldwide Virtual teams, located in India (50 engineers), Poland (25 engineers) and US (15 engineers). Operational responsibility (dotted lines) to other engineers worldwide (20 India, 10 LATAM & 10 USA)• Managing teams for IT Delivery Service Management that is 30 managers strong. The teams are set up virtually worldwide consisting of Guatemala (11 managers), USA (15 managers), Canada (1 manager) and Brazil (3 managers)• Supervision and application of Capgemini Group IT Networking & Cybersecurity Standards on the Group’s 10 Core Datacentres, WAN & LAN networks of +15 Delivery Centres in EMEA, APAC, USA and LATAM, catering for over users and over 1500 virtual machines, all supporting over 70 clients 24x7• Managing 24x7 escalations for operational issues. RCA and RFO & other report elaboration and presentations to blue-chip Customer CIO’s• Elaboration of Budget Forecast, defining the IT and Roadmap• Identifying Infrastructure Risks, defining Solutions and business case build.• Market research IT technologies & strategy definition.• Commercial activities; presentations to C level customers leading the IT infrastructure solutioning• Internal and External Vendors management, SOW & SLA• Relationship with the business executives to develop ways to improve the service, how to achieve stronger SLA, identify new solutions, catering for new business requirements
EDUCATION
Centro de Estudios del Vídeo Madrid, Madrid
Sound Engineering Degree, Sound Engineering Degree
SKILLS
ABOUT DANIEL BAR-DAVENPORT
I’m a highly experienced Global Senior IT Director, with over 17 years of experience in large corporate office & data centre environments providing services to clients.Specialised in Network, Cybersecurity, Telecom and IT Delivery domains, I lead the engineering, solutioning and operational management of a large IT infrastructure for over users globally in EMEA, APAC, USA and LATAM and across multiple industries including Banking & Financial Services, Insurance, Chemical Laboratories, Logistics, Food Manufacturing, as well as the IT Delivery & Service management organisation in Americas.
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