Danahy Haley-Zona
Sr. Manager, CX at ACV Auctions
- Role
- Sr Manager, Cx at ACV Auctions
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Danahy Haley-Zona
With several years of experience at the intersection of the technology and automotive…
Experience
Sr Manager, Cx
Jan 2021 — Present · Buffalo, NY, US
Oversee a team of analysts supporting ACV’s Customer Experience (CX) program, title process optimization initiatives, and consumer strategy at this tech unicorn.• Collaborate with team members to determine business priorities, assess risk associated with business decisions.• Consult with department leaders to improve teamwork and program coordination.• Provide COO and other senior leaders with operational insight and analysis.• Identify and provide recommendations on improvements across the organization.• Manage strategic business initiatives from ideation to implementation.• Project managed operational due diligence for multiple strategic corporate development opportunities for mergers and acquisitions and channel partnership pilots.• Expanded on ACV’s benchmark framework including: ownership of customer insights governance structure & automation, CSAT deployment & monitoring, and cadenced CX digest distributions around the organization.• Increase engagement with sales and other areas of the organization to drive increasing value for customers of ACV.• Support material preparations for ACV’s IPO, board of directors meetings, and quarterly business reviews.• Plan, coordinate, and facilitate meetings to be focused and results oriented.Key Accomplishments• Led a steering committee to assess a new telephony vendor for all ACV product lines, targeting to deprecate current non-value-add/scalable relationships while saving the company in annual costs.• Drove 200% efficiency improvement to Titles Operations process through Salesforce user interface (UI) improvements.
Education
Saint Mary's College
Bachelor of Arts (BA), Political Science, Global Studies
2011 — 2015
Nardin Academy
High School
2007 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.