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Managing Director @memoryBlue
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WORK HISTORY
Managing Director @memoryBlue
Boston, MA, US
Oversee the Boston division with ownership of revenue performance, delivery quality, and operational execution across multiple client engagements• Increased average gross margin to 48%(from ~38%) through improved enablement, performance management, and operational efficiency• Drove 51% growth in Monthly Recurring Revenue, scaling from $374.5K to $625.7K through improved execution, retention strategy, and team performance• Reduced client churn by 43% by strengthening expectation-setting, improving communication cadence, and proactively resolving delivery issues• Serve as senior escalation point for client concerns, leading resolution efforts to restore confidence, improve outcomes, and retain long-term partnerships• Scaled headcount by 66%(35 → 58 employees) while maintaining margin discipline and delivery standards• Partner closely with executive leadership on company-wide initiatives related to service quality, operational efficiency, and customer experience• Evaluate and implement tooling and process improvements to enhance enablement, reporting accuracy, and cross-team execution
EDUCATION
Mansfield High School
High School Diploma
Suffolk University
Bachelor of Science - BS, Sociology | Crime and Justice
ABOUT DAN REDZNAK
Managing Director | memoryBlue – BostonI lead and grow high-performing delivery teams focused on driving revenue, retaining clients, and developing strong, accountable sales leaders. Most of my time is spent building teams, coaching managers, and making sure we’re executing well for both our people and our customers.Outside of work, you’ll usually find me in the gym, out for a run, or at Gillette for a Patriots game! Always happy to connect with people who enjoy building teams, improving processes, and getting better at what they do.Certified Personal Trainer (NASM)| CPR/AED Certified (American Red Cross)
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