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Daniel Griffin
Senior Manager, Technology Services @Steris Instrument Management Services Usa
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WORK HISTORY
Senior Manager, Technology Services @Steris Instrument Management Services Usa
Birmingham, AL, US
The SR Manager of Technology Services manages multiple functions of the IT service delivery model including application development, administration, support and client technology services. The SR Manager designs organization structures of multiple teams that are responsible for many components of the Software Development Lifecycle including project management, system architecture, systems design, application development, quality assurance, system/server administration, application & system support, and client technologies. This role requires a high degree of technical expertise in many areas of IT technologies and experience managing a highly skilled workforce of multiple teams. Additionally, the SR Manager of Technology Services defines all levels of the Service Desk using operational best practices and the Information Technology Information Library (ITIL) model. Directs operations of the Service Desk in the areas of procedure definition, new hire recruiting, coaching, providing performance reviews, maintaining/enforcing standard operating procedures, improving quality of work/processes, while focusing on Customer/end user satisfaction.
EDUCATION
Jefferson State Community College
AAS, Computer Programming
Troy University
BS, Applied Computer Science
Troy University
Master of Science - MS, Leadership and Project Management
SKILLS
ABOUT DANIEL GRIFFIN
Strong leader and software architect with proven experience directing teams using agile processes to drive software development with the DevSecOps framework. Defined and implemented processes to drive all facets of software development including project management, change management, and release management. Experienced in building enterprise and commercial applications from scratch, migrating on premise applications to the Azure cloud, configuring and maintaining application infrastructure, Quality Assurance and automation, and leading application support. Provided mentorship, support, and aid to grow the careers of employees within the organization. Recent project work includes leading multiple agile teams in the development of a new application using a React frontend with a.Net Core WebApi microservice backend with automated deployments across multiple environments using Azure DevOps build and release pipelines for CI/CD into the Azure cloud’s PaaS offerings.
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