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Start for FreeDamilare Akogun
Application Support Engineer @KINESSO
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WORK HISTORY
Application Support Engineer @KINESSO
London, GB
Providing technical and non-technical support to internal and externals users on various software applications (SharePoint Sites, Tableau Server, Jira software, Amazon Web Services (AWS) alerts andMarketing Intelligence Engine Application)• Using existing application runbooks to provide resolution to application issues• Managing users’ identity and access to software applications • Identifying problems early and resolving them with the customer to avoid recurring incidents• Providing accurate incident resolution within established Service Level Agreement (SLA) time frames• Troubleshooting users’ account using the Azure Active Directory (Microsoft Entra ID)• Liaising with internal software development engineers to quickly resolve escalated issues
EDUCATION
KWARA STATE UNIVERSITY, MALETE
Bachelor of Science (B.Sc.), Computer Science
KWARA STATE UNIVERSITY, MALETE
Master of Science - M.Sc. , Computer Science
ABOUT DAMILARE AKOGUN
An exceptional Technical Engineer with a demonstrated history of working in the Information Technology industry. Strong educational background with a Bachelor of Science (B.Sc.) and Master of Science (M.Sc.) in Computer Science. An hardworking, conscientious, enthusiastic, highly motivated professional in the IT sector.I have a proven track record of providing services that are accurate, reliable, and timely. I also have a strong passion for providing exceptional customer service and excellent problem-solving abilities, including the capacity to identify the root of technical issues, assess the situation, and come up with workable solutions. I troubleshoot problems and identify solutions quickly, effectively, and efficiently.My key competencies are:Excellent TroubleshootingMicrosoft 365Active Directory Domain ServicesAzure Active DirectoryVirtualizationMicrosoft Teams AdministrationSharePoint AdministrationExchange Online AdministrationTableau AdministrationPowerShell ScriptingTechnical DocumentationCloud ComputingPython Programming LanguageHypertext Markup Language (HTML) MySQLI firmly believe in setting goals, receiving feedbacks, being held accountable, and looking forward to exciting chances and opportunities that have an impact on the world through technology.
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