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Start for FreeDallas Farruggia
Vice President of Sales @Iq Wired
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WORK HISTORY
Vice President of Sales @Iq Wired
Denver, CO, US
EDUCATION
University of Phoenix
BSM, Management
SKILLS
ABOUT DALLAS FARRUGGIA
As a Senior Manager of Contact Center Solutions Engineering - Verticals at Twilio, I lead a team of talented and passionate engineers who deliver cutting-edge cloud communication solutions for key customers and partners across various industries. I have over 10 years of experience in sales and solutions engineering, specializing in CCaaS and UCaaS domains. My mission is to help my team and customers achieve their goals and solve their challenges through innovative and customized solutions that leverage Twilio\'s powerful platform and APIs. I collaborate closely with sales leaders, product managers, and engineers to identify and address customer pain points, use cases, and requirements. I also oversee the technical sales and escalation processes, ensuring quality, efficiency, and customer satisfaction. Some of my key achievements include: Hiring, training, and managing a team of seven Enterprise SEs, increasing win rates and full stack selling. Overseeing top accounts and opportunities for 10k+ customers, generating substantial revenue and retention. Identifying and tracking product and solution gaps, providing feedback and insights to product teams. Serving as an advocate and trusted advisor for customers and partners, building long-term relationships and loyalty.
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