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Dagmar Vlahos
Program Manager, Process Improvement @Eversource Energy
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WORK HISTORY
Program Manager, Process Improvement @Eversource Energy
NH, US
I was brought in to contribute to multiple initiatives within the Process Improvement team, leveraging my background in leadership, change management, continuous process improvement, program management, and facilitation.BPM Solution Evaluation and Strategic Operational Improvement: Partnered with senior leadership to assess and evaluate a Business Process Management (BPM) technical solution for Eversource focused on driving strategic operational improvements.Evaluation of the Work Order Life Cycle Project: Focusing on streamlining the Work Order Life Cycle process from creating and moving an order from fieldwork through multiple systems within Eversource, driving improvements in efficiency and effectiveness across multiple area work centers in Connecticut, Eastern and Western Massachusetts, and New Hampshire.Process Improvement and Performance Tracking Leadership: Lead Process Improvement and Performance Tracking Framework project. Strategize, develop, and implement solutions to optimize process improvement work intake, prioritize tasks, track work progress and outcomes through dashboards, ensuring that the PI team’s efforts are aligned with organizational goals.Continuous Improvement Leadership: Mentor and coach project leaders, managers, and supervisors in the continuous process improvement methodology, empowering them to implement and sustain effective process improvements and drive organizational growth.Project Owner, Implementation Lead, and Business Owner of the SAP Signavio Platform: Led the end-to-end implementation of the Signavio platform.Gathered and aligned complex business requirements. Collaborated with a third-party implementation partner to configure the solution to meet organizational needs. Platform Administrator, overseeing governance, access, and maintenance. Designed and delivered internal training programs to drive adoption. Strategic lead to scale the platform across the enterprise and embed process excellence into our operations.
EDUCATION
Granite State College
Graduate Certificate
Southern New Hampshire University
Bachelors
Granite State College
Master of Science - MS
SKILLS
ABOUT DAGMAR VLAHOS
As a strategic leader in process improvement and change management, I excel in partnering…
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