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David Easley
Service Delivery Manager @Eviden
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WORK HISTORY
Service Delivery Manager @Eviden
Chicago, IL, US
Responsibilities:• Managed the contractual relationship between Siemens AG and external service providers as part of the Service Integration and Management tower. • Supervised IT service providers from Atos and Accenture to ensure that Siemens required KPI\'s were met. • Ensured successful delivery of client endpoint management by overseeing a team of Intune engineers. • Responsible for all aspects of hardware device life cycle management between Siemens AG procurement and external vendors Hewlett-Packard and Lenovo. • Managed the delivery of the Siemens Azure Virtual Desktop and Windows 365 VDI infrastructure.
EDUCATION
Robert Morris University Chicago
B.A., Business Administration - Management
Harper College
Associate in Arts, General Studies
Quinlan School of Business, Loyola University Chicago
Master of Science - MS, Business Data Analytics
ABOUT DAVID EASLEY
Accomplished IT professional with a Master of Science in Business Data Analytics. …
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