Donna Newell
Director of Customer Success at Massachusetts Materials Technologies, LLC (MMT)
- Role
- Director of Field Services at MMT
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Donna Newell
Operations Professional with over 15 years’ experience in managing and developing front line leaders. Recognized ability to identify improvements and enhancements on processes and expanding operational efficiency. Known for building and motivating high performing teams through coaching and development. Fair, consistent and complimentary style of leadership. Adaptable to challenging environments and situations with resiliency in performing complex tasks. Demonstrated success managing the complexities of small to large scale projects meeting tight deadline schedules.
Experience
Director of Field Services
Apr 2021 — Present
Education
Newbury
Associate's degree in Business Administration
1994 — 2000
Skills
- Broadband
- Team Leadership
- Management
- Team Building
- Vendor Management
- Customer Satisfaction
- Training
- Cable Television
- Call Center
- Leadership
- Sales
- Strategy
- Telephony
- Call Centers
- Program Management
- Customer Retention
- Customer Service
- Process Improvement
- Cross-Functional Team Leadership
- Direct Sales
- Coaching
- Strategic Partnerships
- Telecommunications
- Troubleshooting
- Data Analysis
- Customer Experience
- Voip
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