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Dandra Sykes
Regional Vice President - Branch Operations @Randolph Brooks Federal Credit Union
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WORK HISTORY
Regional Vice President - Branch Operations @Randolph Brooks Federal Credit Union
Dallas-Fort Worth, TX, US
I develop, review, and refine the regional Strategic Plan (SP) working with the Branch Managers of the region establishing goals to accomplish corporate objectives as defined in piers of the corporate strategic plan annually- I regularly assess strengths and weaknesses of branches in the region to include management and staff- I conduct routine in person branch visits to discuss performance of branch, team, and management as well as to provide on the spot feedback- I develop and mentor branch management by training, coaching, and holding accountable to strategic plan and staff development through communication of job expectations, monitoring, appraising and reviewing job contributions- I assist in the enrichment of professional relationships between the branches and credit union departments through the dissemination of information and review and discussion scenarios that arise - I personally review all escalated member complaints received for region to determine opportunities for improvement - I stay informed on economic development in the region; collaborate with Business Development to cultivate new member opportunities
EDUCATION
Pine Bluff High School
Diploma, General Studies
Southeast Arkansas College
Associate of Arts (A.A.), Finance, General
University of Arkansas at Little Rock
Bachelor of Business Administration (BBA), Human Resources Management and Services
SKILLS
ABOUT DANDRA SYKES
I have been in the banking industry for eight years and I have five years of management experience. I have strong analytical skills, effective communication and organization. I am known to be goal-oriented and self motivated as a hard worker with great enthusiasm for Sales. My greatest achievement is helping my coworkers understand their own potential through mentoring to achieve their goals.
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