Cyndy Reynolds

General Manager @Marriott Hotels

Currently managing this GE owned conference center with square feet and 143 sleeping rooms/suites with 17 managers/supervisors in position. Business volume peaked at room nights and $6.5M in sales (half of the volume based on an at cost model). Balanced scorecard results are a focus with an emphasis on Owner Relations with GE as well as Financial Results, Associate Engagement, and Guest Satisfaction as follows: • Associate Engagement increased 32 points since ‘07 to the current score of 94 • Guest Overall Satisfaction currently at 90.15% over last year’s 88.54% • Grew occupancy in 2014 by 8.4 points and 4377 rooms to budget with focused sales effort. • House Profit for 2014 ended with a 6.4 point growth and 105.7 in House Profit Key Metric With over 3700 managed and franchised properties, a presence in 73 countries, a family of 15 distinct brands and associates, Marriott delivers on its commitment to every associate to offer a world of opportunity as unique as they are. We are consistently recognized as a top employer for our superior business operations which are conducted based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world. Our 15 brands include Marriott, The Ritz-Carlton, JW Marriott, Bulgari, EDITION, Renaissance, Autograph Collection, AC Hotels by Marriott, Courtyard, Fairfield Inn & Suites, SpringHill Suites, Residence Inn, TownePlace Suites, ExecuStay, and Marriott Executive Apartments.