Henry Sardina

About Henry Sardina

Experienced Contact Center Expert with a demonstrated history of working in multiple industries. Skilled in Negotiation, Management, Developing, and Sales. Extensive experience managing multiple BPO vendor relationships across various locations.I have over 15 years of operational experience, specializing in process optimation and strategy planning. I\'ve launched over 10 call centers in 5 different countries—most of these coming from offshore vendor companies and, most recently, work from home. I firmly believe that just because something was done a certain way, we can find a better, faster, or more cost-effective way to do it. I look for ways to optimize and improve every aspect of my operation while keeping the customer at the center. I make data-driven decisions, and I\'m not afraid to fail. If we are to fail, I would rather we fail fast and learn from our mistakes.

Experience

1. Associate Vice President of Customer Service, Saks Global

   Saks Global

   Jul 2024 — Present

Education

• Miami Dade College

  Business Administration and Management, General

  2004 — 2008

Skills

• Crm
• Telecommunications
• Negotiation
• Facebook
• Sales Operations
• Customer Retention
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Call Centers
• Business Development
• Leadership
• Sales Management
• Marketing
• Blogging
• Lead Generation
• Vendor Management
• Outlook
• Social Media
• Account Management
• Management
• Team Building
• Microsoft Word
• Team Leadership
• Marketing Strategy
• Salesforce.com
• Strategic Planning
• Customer Satisfaction
• Training
• New Business Development
• Direct Sales
• Process Improvement
• Microsoft Office
• Sales
• Customer Experience
• Recruiting
• Sales Process
• Customer Service
• Coaching