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Cinthya Trahyn Agüero
Latam Consultant Customer Success Program Mgr @Dell Technologies
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WORK HISTORY
Latam Consultant Customer Success Program Mgr @Dell Technologies
MX
Key Responsibilities:As a LATAM Customer Success Program Manager, I understand and map customer requirements, manage key initiatives, design scalable processes, and provide continuous feedback to ensure projects track to original expectations and feedforward to make improvements. Regional C- Level Escalation POC and accountable to address and resolve any critical customer issues. My achievements include-Successfully On-Boarding and managing global strategic accounts: NTT Data, ThermoFisher, Techint Group, Schlumberger, Bimbo Group, Aeromexico, Caterpillar,FORD, General Electric, driving 530M USD yearly revenue. Implemented process changes that reduced bad debt in 5MUSD and led root cause analysis to understand payment delays-Effectively leading strategic initiatives across 20 countries in LATAM region, adapting business strategy and operations to each country specifics regulations and complexities, designing and driving consistency in operational business models-Implemented white glove and automation initiatives that improved CX by 30%, such as an automated POD solution that saved 10 weekly hours for customer care agents-Enabled B2B procurement integration and invoicing automation which increased On-Line revenue in 20%-Influence Customers to accept digital adoption solutions, to allow a more efficient interaction by introducing Self-Service initiatives which improved NPS to 80%.
EDUCATION
EBC (Escuela Bancaria y Comercial)
Bachelor's degree, International Business Management
Tecnológico de Monterrey
Master in Information Technology, MIT
SKILLS
ABOUT CINTHYA TRAHYN AGÜERO
Global Business Operations and Customer Success leader with consultancy experience and multinational exposure across USA, LATAM, Europe, Asia, and the UAE. I specialize in transforming strategy into execution through operational excellence, automation, and customer value acceleration.With a global footprint that includes travel to 33 countries across the Americas, APJ, and EMEA, I bring a culturally fluent, cross‑regional perspective to complex initiatives. I have led high‑impact programs that reduce operational friction, elevate customer experience, and strengthen retention across diverse business environments.As a #IamRemarkable Facilitator, I champion inclusive leadership, high‑performance teams, and modern work practices that improve both organizational wellbeing and results.Focus: scaling operations, elevating CX, aligning global teams, and delivering measurable, sustainable business impact.
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