Crystal Rudolph

General Store Manager @White House Black Market

US

Managing sales, operations, asset protection, and human resources functions of one or more stores to ensure a great customer experience and maximum profitability.Increase follower engagement on Facebook/Instagram for corporate accounts by creating content showcasing clothing options.Ensures prompt resolution of customer concerns.Attracts, recruits, hires and retains a high performing team.Focuses on developing talent by conducting ongoing talent development discussions.Motivate and inspire the store team, developing a shared vision while modeling core values.Analyzes sales reports and KPIs to determine the needs of the business; executes in store business and sales strategies.Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.Controls payroll and supply budget.Developed and trained a high-performance culture team on business acumen to drive overall performance that led us to a successful year of achieving our goals and bonusing every month.motivating sales team to meet assigned sales and productivity goals.Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.

Columbia College Chicago

BA Interdisciplinary, Dance and Performing Arts Management