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Courtney Jicks

Regional Manager @Jackson Hewitt Tax Service Inc.

Lake Charles, LA, US
MOBILE NUMBERS
+13•••••••84

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WORK HISTORY

Dec 2019 — Present

Regional Manager @Jackson Hewitt Tax Service Inc.

Managed the day-to-day activities of twelve locations to drive the operations at each location, and to maximize the efficiency of tax preparer work and increase revenue and office profitability- Lead recruiting and staffing for all locations, along with monitoring the respective associates performance to ensure adherence to quality standards, deadlines, and correcting errors and problems- Reviewed and approved work schedules and time cards to prepare and process payroll- Directly responsible for meeting all office goals including, but not limited to paid, net revenue and tax return count in my assigned region - Responsible for conducting internal and external audits of all assigned offices to ensure all employees and offices are in compliance with company policies and produces- Directly responsible that all tax returns are in accordance to IRS Regulations, which requires extensive income and corporate tax knowledge that is put out by federal and state authorities, while staying up to date with all recent tax updates - Created and implemented strategic sales goals for respective locations that encompassed a net revenue goal, to which my region achieved in my second year in the position - Implemented regional marketing programs, new products and promotions to create local and national marketing strategies - Prepared and maintained financial statements on a weekly, quarterly and yearly basis - Facilitated Tax School as an instructor to train and conduct recruiting presentations to attract potential associates - Ensured maintenance of internal controls and procedures, while developing, driving and improving internal policies, and procedures, while coaching and developing my team to reach their highest potential- Achieved all goals that encompassed net revenue and payroll hours. While executing the goals, I beat them by 22% for the 2021 tax season, and 12%. My region previously, before my employment, had not obtained their goals in over six years

EDUCATION

2009 — 2013

Barbe High School

High School Diploma

2015 — 2017

St. Catherine University

Bachelor's degree

2013 — 2015

University of Maine at Augusta

Bachelor of Science - BS

SKILLS

TeamworkPowerpointMicrosoft ExcelMicrosoft OfficeTime ManagementPublic SpeakingSocial MediaResearchCustomer ServiceSocial NetworkingCommunicationFinancial AccountingAccountingFinancial ReportingData AnalysisNegotiationProject ManagementWritingLegal IssuesPrioritize WorkloadSpreadsheetsBusiness Process ImprovementMarketing Communications PlanningLeadershipManagementStrategic Planning

ABOUT COURTNEY JICKS

Experienced Accountant with a demonstrated history of working in the accounting, finance,…

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