Cornelius Carter
Information Technology Contractor @Insight Global
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WORK HISTORY
Information Technology Contractor @Insight Global
Traveling IT Technician at Rooms To Go •Provided onsite desktop support at multiple Rooms To Go locations, including Birmingham, Montgomery, Columbus, Kennesaw, and Newnan, AL/GA regions.•Troubleshot and resolved hardware and software issues on desktops, laptops, and other IT devices within a Windows 10 and 11 environment.•Managed Active Directory to ensure proper user access and security.•Resolved network-related issues•Utilized ServiceNow to manage service requests, track incidents, and provide timely resolutions.•Collaborated with the IT team to troubleshoot and resolve issues related to Citrix, Microsoft products, Office, and other corporate software tools.•Traveled to multiple locations (1-4 hour radius) 4-7 times a week to provide support, with occasional overnight stays as needed.•Demonstrated a customer-service-focused approach, ensuring user satisfaction and clear communication of technical solutions.•Worked independently and as part of a team to complete technical support projects, ensuring all systems were running efficiently.•Troubleshot and resolved issues with Mac products, Microsoft Surface laptops, and networking equipment, including switches, patch panels, and battery backups.
EDUCATION
Lawson State Community College
Associate's degree, Computer and Information Sciences and Business
Jacksonville State University
Bachelor's degree, Computer and Information Sciences and Business
Ramsay High School
High School Diploma
Lawson State Community College
Certifcate, Computer Applications
Jefferson State Community College
Associate's degree, Computer and Information Sciences and Business
ABOUT CORNELIUS CARTER
Information Technology Specialist @ Empower Tech LLC
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