Conrad Ottey
Loan Servicing Manager @Guild Mortgage
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WORK HISTORY
Loan Servicing Manager @Guild Mortgage
Overseeing and managing the daily operations of the Loan Counseling call center. Ensure inbound/outbound calls are handled within agreed upon service levels and in compliance with established guidelines as provided by investors, company, state and federal regulations. Developing and delivering training on investor rules and regulations, compliance criteria, company policy, guideline and on-going training to loan counselors. Established SMART goals with monthly scorecards that resulted in reduction of loan delinquency below industry average for 2015.
EDUCATION
Titchfield High
General Studies
Essex County College
Computer Science
Jamaica College High School
Advance Studies
Rutgers, The State University of New Jersey-New Brunswick
BS, Accounting
ABOUT CONRAD OTTEY
Over 20 years of default and servicing experience in the banking industry; specializing in mortgage servicing. Possess leadership skills that are used for coaching, developing, implementing and tracking collection staff\'s development. Foster team work, high performance and maximize productivity among my customer service/loan counseling staff. Over the years, gathered experience utilizing numerous loan servicing dialers and systems including Cameo, Melita, Noble, Avaya, Fiserv, MSP, and LPS. Actively manage collection strategies to resolve and decreased delinquency in an inbound/outbound environment. Established process and procedures to service loans in different stages of default; early to loss mitigation to resolve. Responsible for coordinating all the task elements involved in the execution of the assigned projects and for presenting findings and recommendations to first line management
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