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Digital Support Manager @Vallourec - North America
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WORK HISTORY
Digital Support Manager @Vallourec - North America
Houston, TX, US
Technical Support for Digital ServicesProvide expert-level support for digital platforms and tools, ensuring minimal downtime and optimal performance for end users.2. Project Planning and OversightLead the planning, execution, and delivery of digital transformation projects, ensuring alignment with business goals and timelines.3. Process Development and SupportDesign, implement, and maintain internal digital processes to enhance efficiency and productivity across manufacturing lines.4. Stakeholder and User TrainingDevelop and deliver training programs for internal teams and external partners to ensure effective adoption and utilization of digital tools.5. Customer Support and TroubleshootingAct as the primary point of contact for resolving technical issues, ensuring timely and effective solutions to maintain customer satisfaction.6. Data-Driven Process ImprovementAnalyze operational data to identify trends, inefficiencies, and opportunities for continuous improvement and cost savings.7. Innovation and ImplementationPropose, evaluate, and implement new digital tools and technologies that drive operational excellence and support strategic initiatives.
EDUCATION
Texas State University
Marketing, Business
University of North Texas
Bachelor of Business Administration (B.B.A.)
ABOUT COLE SEBASTIAN
Results-driven oil and gas professional with a strong foundation in field operations, digital support, and project coordination. With extensive experience managing onshore service teams and overseeing digital initiatives, I specialize in streamlining processes, improving operational efficiency, and delivering exceptional customer service.
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