Cody A.
Program Manager, Payments @Thryv
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WORK HISTORY
Program Manager, Payments @Thryv
Scottsdale, AZ, US
Key player in transforming the payments product team into a strategic operations team, driving business-informed decisions for payment processing operations- Designed and implemented robust project management framework for the payment operations team, streamlining processes for project initiation, planning, execution, and closure- Led cross-functional projects, enabling 1,100+ merchants to complete critical updates, ensuring uninterrupted payment functionality- Collaborated with Product Marketing to develop clear messaging and communication strategies, simplifying technical updates for merchants, partners and internal teams- Developed reporting for leadership, enabling data-driven decisions on each project and delivered timely updates to project stakeholders- Owned the support for each project by resolving merchant, partners and internal team inquiries about technical requirements, coordinating with our technical team to ensure accuracy- Facilitated weekly team meetings to prioritize critical objects, resolve focus on most critical needs- Maintained strong relationships with payment processing partners to ensure smooth operations and collaborative problem solving.
EDUCATION
Arizona State University
B.A., Humanities
SKILLS
ABOUT CODY A.
I enable companies and their customers to get the most value from their relationship. I am successful when you are successful.I have helped hundreds of customers implement the tools they invest in through strategic planning, thorough and effective training and creative problem solving. I have also, in turn, taken my customers’ experience and communicated it to colleagues that can improve how we serve our customers.I have also had some experience in service design where I have led a team to create a service offering and then make iterative improvements based on the data gathered.When I am not at work you can usually find me outdoors with my family, living our best life!
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