Cody A.

About Cody A.

I enable companies and their customers to get the most value from their relationship. I am successful when you are successful.I have helped hundreds of customers implement the tools they invest in through strategic planning, thorough and effective training and creative problem solving. I have also, in turn, taken my customers’ experience and communicated it to colleagues that can improve how we serve our customers.I have also had some experience in service design where I have led a team to create a service offering and then make iterative improvements based on the data gathered.When I am not at work you can usually find me outdoors with my family, living our best life!

Experience

1. Program Manager, Payments

   Thryv

   Dec 2024 — Present · Scottsdale, AZ, US

   Key player in transforming the payments product team into a strategic operations team, driving business-informed decisions for payment processing operations- Designed and implemented robust project management framework for the payment operations team, streamlining processes for project initiation, planning, execution, and closure- Led cross-functional projects, enabling 1,100+ merchants to complete critical updates, ensuring uninterrupted payment functionality- Collaborated with Product Marketing to develop clear messaging and communication strategies, simplifying technical updates for merchants, partners and internal teams- Developed reporting for leadership, enabling data-driven decisions on each project and delivered timely updates to project stakeholders- Owned the support for each project by resolving merchant, partners and internal team inquiries about technical requirements, coordinating with our technical team to ensure accuracy- Facilitated weekly team meetings to prioritize critical objects, resolve focus on most critical needs- Maintained strong relationships with payment processing partners to ensure smooth operations and collaborative problem solving.

Education

• Arizona State University

  B.A., Humanities

  1999 — 2004

Skills

• Drupal
• Evernote
• Onboarding
• Powerpoint
• Written Communication
• Coaching
• Academic Advising
• Higher Education
• Proofreading
• Copy Editing
• Online Marketing
• Student Development
• Blogging
• Microsoft Office
• Digital Marketing
• Technical Writing
• Editing
• Teaching
• Project Management
• Wordpress
• Curriculum Development
• Event Planning
• Customer Service
• Training
• Public Speaking
• Facebook
• Twitter
• Small Business
• Infusionsoft
• Email Marketing
• Social Media
• Microsoft Word