Claudia Raicovici
IT Product Manager @DHL
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WORK HISTORY
IT Product Manager @DHL
Milton Keynes, GB
Define product vision, strategy, and roadmap (UKI & Global) based on business research, customer needs, and competitive analysis.> Identified customer pain points through feedback and offer solutions through Change Request Management which contributed to customer retention and strong positive relationship.> Responsible for UKI, managing 150+ customers, continuously support the growth and adoption of product increased the customer onboardings 15% and increased the product usage across UKI.> Collaborate with cross-functional teams, translating business into tangible actions for our developers and stakeholders to develop and launch new product enhancements.> Lead and manage product and project teams to ensure that delivery is up to impact outcomes, time, cost, quality, governance, and satisfaction, as per agreed product roadmaps (UKI and global projects).> Product management experience with SaaS, B2B products for UKI and Global.> Expertise in running product workshops and plan, setup and run product F2F or virtual sessions (training, promoting, conference, etc).Products Portfolio Experience:> My Supply Chain Track & Trace (Global)- B2B application offering customer visibility across their shipments, KPIs for their warehouse and Transport operations across UKI.> DLX (UKI)– Document Logistix – Internal document management solution.> Smartsheet (UKI) – Workflow and reporting solution for cross-team visibility.> TrueContext – Mobile forms application supporting field operations across UK & I, US and recently EMEA.> Vizito – Visitor management system used across multiple sites UK & I and Belgium.Customer engagement> On/off boarding customers> UAM - User Access Management> CRM - Change Request Management> Integrations - various WMS/TMS integrations + customised API\'s> Product KPIs & Reporting> Product and Customer experience from following sectors: Healthcare & Specialist Logistics, Manufacturing Logistics, Consumer, Retail, E-commerce.
EDUCATION
LTMS
Bachelor's degree, Trades and Services Technological High School
ABOUT CLAUDIA RAICOVICI
At DHL as an IT Product Manager, I define product vision, strategy, and roadmaps for SaaS and B2B software products, ensuring alignment with business objectives and customer needs. Leading key project phases, including onboarding, UAT testing, go-live, and hyper-care. Proven ability to deliver on time and within budget by effectively managing cross-functional teams and fostering collaboration. Skilled at bridging the gap between technical teams and business stakeholders, ensuring easier communication and alignment with goals.I am enjoying collaborating with stakeholders and customers by easily creating strong connections to successfully deliver and support the company goals and strategy.
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