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Start for FreeClaire Thatcher Raeburn
Domain Lead - Retail (Digital, Data & Technology) @Contact Energy Ltd
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WORK HISTORY
Domain Lead - Retail (Digital, Data & Technology) @Contact Energy Ltd
As Domain Lead for Retail at Contact Energy, I set the strategic direction and oversee delivery across digital, data, and technology squads - aligning technology investment to business and regulatory priorities to deliver sustainable customer and commercial outcomes.
EDUCATION
Massey University - Te Kunenga ki Pūrehuroa
Bachelor of Design (Hons)
Open Polytechnic of New Zealand
Diploma in Web Design, Development & UX
SKILLS
ABOUT CLAIRE THATCHER RAEBURN
Claire is a strategic leader who thrives at the intersection of customer experience, technology, and commercial outcomes. She’s passionate about solving complex problems in simple, human ways and delivering change that lasts.As Domain Lead for Retail Technology at Contact Energy, she sets direction and drives delivery across digital, data, and technology squads, aligning technology investment to business and regulatory priorities to deliver sustainable customer and commercial outcomes. Her work spans product strategy and delivery, enterprise transformation, and enabling teams to move faster while improving customer and employee experience.Previously, Claire led Contact’s Product and Experience Chapters, building award-winning teams that reshaped how the business engages with customers and manages energy assets.She brings deep experience leading transformation across energy, telecommunications, and government - modernising legacy platforms, embedding product-led ways of working, and unlocking value through data and automation in complex, regulated environments.Outside of work, Claire enjoys Aperol Spritz, singing along to Hamilton the musical, and paddle boarding. On the rare occasion she does all three simultaneously.Core expertise: Customer Experience Strategy | Enterprise Transformation | Technology Strategy | Product Leadership | Digital & Data Modernisation
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