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Chuck Giglio

Director, Member Services @HealthEquity

Tempe, AZ, US
EMAILS
c••••••@healthequity.com
MOBILE NUMBERS
+14•••••••94

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WORK HISTORY

Jan 2017 — Present

Director, Member Services @HealthEquity

Tempe, AZ, US

EDUCATION

1995 — 1999

W. P. Carey School of Business – Arizona State University

BS Business Management

SKILLS

BudgetsBusiness AnalysisBusiness ProcessBusiness Process ImprovementCall CentersChange ManagementContinuous ImprovementContract NegotiationCross-Functional Team LeadershipCustomer ExperienceCustomer SatisfactionCustomer ServiceData AnalysisLeadershipLogisticsManagementOperations ManagementPerformance ManagementProcess ImprovementProgram ManagementProject ManagementSix SigmaStrategic PlanningSupply Chain ManagementTeam BuildingTeam LeadershipTrainingBudgetingTime ManagementNegotiationTransportationStrategyInternational LogisticsTeamworkCustomer RetentionAnalytical SkillsLeadership DevelopmentCoachingProject PlanningSales Operations

ABOUT CHUCK GIGLIO

Operations director with extensive experience leading and building teams, driving change initiatives across various business lines and customer channels. Expert in facilitating change with a workforce to achieve strategic, financial and quality objectives in a fast-paced competitive environment. Strong customer focus and ability to drive results using proven leadership, six sigma, project management, call center and multi-unit operations management skills. Professional Competencies:Leadership & Mentoring; Customer Experience Design; Budget Oversight / P&L; Sales and Service Management; Six Sigma / Process Improvement; Quality Program Deployment; Vendor Management; Call Center Operations Management; Call Center WFM/WFO; Project Management; Facilitative Leadership; Strategic Planning; Organizational Design; Customer Acquisition / Retention

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