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Christy Francis
Analyst Development @Sun Life
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WORK HISTORY
Analyst Development @Sun Life
Bengaluru, IN
As a Lead Developer, I am architecting and implementing an innovative voice bot solution for the Canadian insurance sector using Amazon Connect, Amazon Lex, AWS Lambda, and DynamoDB. I migrated an existing PEGA-based chat application to a more versatile automated chatbot/voice bot, enhancing customer service efficiency. This project involved spearheading the architectural design and ensuring smooth functionality across new developments, proof-of-concept initiatives, and future enhancements. Through these efforts, I helped improve customer engagement by providing streamlined, intelligent, and accessible support options. The project has shown measurable impacts, including reducing response times by approximately 30% and decreasing dependency on live agents, leading to a projected cost savings of 20% for client operations.
EDUCATION
Rajagiri School of Engineering & Technology
Bachelor of Technology - BTech, Electronics and Communications Engineering
ABOUT CHRISTY FRANCIS
Dynamic, driven, and dedicated to transforming the customer experience landscape, I bring…
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