Christy Francis
AWS Contact Center Developer | Amazon Connect, AWS Lex and Lambda Expert | Innovating customer experiences with AI-driven Voice and Chatbots | US Healthcare and Canadian Insurance Domain
- Role
- Analyst Development at Sun Life
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Christy Francis
Dynamic, driven, and dedicated to transforming the customer experience landscape, I bring…
Experience
Analyst Development
Jul 2023 — Present · Bengaluru, IN
As a Lead Developer, I am architecting and implementing an innovative voice bot solution for the Canadian insurance sector using Amazon Connect, Amazon Lex, AWS Lambda, and DynamoDB. I migrated an existing PEGA-based chat application to a more versatile automated chatbot/voice bot, enhancing customer service efficiency. This project involved spearheading the architectural design and ensuring smooth functionality across new developments, proof-of-concept initiatives, and future enhancements. Through these efforts, I helped improve customer engagement by providing streamlined, intelligent, and accessible support options. The project has shown measurable impacts, including reducing response times by approximately 30% and decreasing dependency on live agents, leading to a projected cost savings of 20% for client operations.
Education
Rajagiri School of Engineering & Technology
Bachelor of Technology - BTech, Electronics and Communications Engineering
2015 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.