Christopher Ogilvie

General Manager @Sodexo Live!

US

Direct all multi-unit food and beverage operations across The Hollywood Bowl, The Ford Amphitheater, and The Music Center, overseeing 30+ outlets, premium dining programs, and large-scale catering that collectively serve 1M+ guests annually. Manage multimillion-dollar budgets while leading cross-functional teams to deliver profitability, efficiency, and exceptional guest experiences.• Optimized multi-unit labor management by implementing advanced scheduling systems, accurate forecasting, and compliance frameworks, ensuring consistency and efficiency across all outlets.• Controlled COGS enterprise-wide through procurement reform, vendor negotiations, and standardized inventory practices, sustaining healthy margins in high-volume environments.• Drove revenue growth across diverse venues by launching premium bar locations, enhancing beverage programs, and deploying automated service technologies (self-checkout, QR ordering, handheld POS) to increase per-capita sales and throughput.• Built scalable leadership pipelines by creating management training programs that reinforced accountability and KPI-driven performance through coaching, standardized meetings, and consistent service protocols.• Elevated guest experience across three venues by streamlining workflows, refining service standards, and accelerating throughput during peak and sold-out events.• Partnered with culinary and beverage leaders to refine menus and pricing strategies that balanced profitability with guest satisfaction across restaurants, concessions, and catering operations.• Strengthened institutional partnerships with the LA Philharmonic, county representatives, and key stakeholders to ensure seamless execution of high-profile events.• Advanced sustainability practices across all units through waste reduction, eco-friendly packaging, and efficient inventory systems, aligning operations with community and corporate goals.