Christine Ostrander

Senior Salesforce Administrator @Eleven

Scottsdale, AZ, US

Consult with key stakeholders / end users to deliver a well thought-out & efficient system design. • Prepare training documentation, including standard operating procedures and training videos to support the proper use of Salesforce. • Provide daily user support via a ticketing system. • Establish best practices for Salesforce data security, maintenance, development, and testing. • Work cross-functionally to address business issues that relate to Salesforce. • Work with the Business Systems Manager to streamline & clean-up the current configuration. • Work with the in-house Salesforce Architect when complex code & customizations are needed. • Scope, organize, and manage data audits to improve the health and accuracy of the business systems database. • Work with key stakeholders to create Reports & Dashboards that leverage Salesforce data to support Accounting, Operations, and KPIs. • Remain informed on changes / updates to the Salesforce ecosystem and prepare for their impact on configuration, connected apps, and daily business procedures. • Research / recommend new software.

University of Phoenix

Master of Business Administration (MBA), Business Administration

John Carroll University

Bachelor of Science in Business Administration (BSBA), Marketing