Christina S.
Business Transformation Manager @Geotab
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WORK HISTORY
Business Transformation Manager @Geotab
Reading, GB
EDUCATION
Knowledge Academy
AgilePM Practitioner
Knowledge Academy
PRINCE2 Practioner
University of Portsmouth
Diploma
The Open University
Business Studies BA
ABOUT CHRISTINA S.
I have a strong interest in AI ethics, local language models, and human-AI collaboration—particularly in how we align models, prevent unintended behaviors, and navigate the complex balance between safety and autonomy.Through my website, https://christinasouch.com, I explore the evolving ethical challenges in AI, drawing on direct interactions with AI systems to analyze where governance frameworks succeed—and where they fail.This is an independent research interest, separate from my professional role. All views expressed are my own and do not reflect my employer.Career:Project Manager | Business Transformation Specialist | Six Sigma Black BeltI am a results-driven Project Manager with over six years of experience at Verizon Connect, where I have led numerous high-impact projects across the UK, Ireland, and EMEA. My expertise lies in customer onboarding, technical support, business process transformation, and digitizing the customer journey. With a Six Sigma Black Belt certification, I have a proven ability to drive process improvements and enhance operational efficiencies. Currently, I am part of Verizon Connect\'s Global Operations team, focusing on global process enhancements, business transformation initiatives, and partnering with Marketing teams to optimize digital strategies using Marketo and Gainsight. I also specialize in Salesforce reporting and dashboard creation, enabling effective KPI management and strategic insights. I am passionate about solving complex problems, optimizing processes, and delivering exceptional value to clients.Verizon Connect - Project Manager SpecialistLead large customer onboarding projects across the UK and Ireland.Spearheaded the EMEA-wide rollout of Deployment Services.SME for business process and transformation initiatives.Six Sigma Black Belt, driving process improvements globally.Partnered with Marketing to digitize the customer journey using Marketo and Gainsight.Developed Salesforce dashboards and reports for KPI management.
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