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Chrisazil Santos
Lead Business Analyst @Chinese American Service League
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WORK HISTORY
Lead Business Analyst @Chinese American Service League
Chicago, IL, US
As Lead Business Analyst at the Chinese American Service League (CASL), I ensure our Salesforce platform operates as the backbone of service delivery—capturing the day-to-day work of staff and the vital services our clients receive. I work within the Impact & Advocacy department, leading a team that supports Admins and Developers in maintaining a reliable, user-friendly system.My priority is supporting CASL’s direct service teams by minimizing technical barriers, enabling smooth data entry, and ensuring program data is accurate and accessible. I also contribute to the Change InSight project, managing the data team to support its completion and impact reporting. Across all efforts, my goal is to equip our staff with the tools and information they need to serve the community effectively—and help CASL tell its story of impact with confidence.
EDUCATION
Governors State University
Bachelor of Arts
SKILLS
ABOUT CHRISAZIL SANTOS
I’m a Business Analyst who builds the bridge between people and technology—translating…
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