Chris Olson

Head of Operational Risk Management @MassMutual

Lead the development and implementation of risk management strategies to identify, assess, and mitigate operational risks across the organization. Oversee cross-functional teams to ensure compliance with regulatory standards and enhance operational efficiency. Implemented 8 process improvements that leverage Generative AI routines to identify and quantify risks for the organization. Spearheaded the launch of a comprehensive third-party risk management intelligence program, leveraging real-time monitoring and reporting to identify and mitigate risks across 1,200+ suppliers. Delivered high-level risk reporting and in-depth analysis to the Executive Leadership Team and Board of Directors, enabling informed decision-making and proactive risk management. Led critical components of the firm’s COVID-19 response, ensuring business continuity and employee safety. Oversaw and mitigated risks associated with ambitious cost savings initiatives, ensuring effective implementation while protecting key operations. Designed and launched enterprise-wide programs to enhance reputation risk management and fraud prevention, significantly strengthening organizational resilience and increasing early fraud detection rates to above 95%. Implemented key enhancements to streamline workflows and deliver high-value reporting data via the firm’s Integrated Risk Management platform, driving greater efficiency and insight. Successfully completed the first SOC 2 audits to increase client acquisition and streamline due diligence processes. Supported strategic initiatives such as the development of a formal ESG strategy, supplier diversity efforts, and the expansion into India and Romania, driving global growth and innovation. Developed and standardized operational risk policies using data and analytics to proactively identify risks, track issues, and ensure effective mitigation actions.