Chris Menard
- Role
- Business Process Consultant - Servicenow Solutions at CDW
- Location
- Rancho Cordova, CA, US
- LinkedIn followers
- 500 followers
About Chris Menard
With over 10 years of experience in the information technology field, I am a passionate…
Experience
Business Process Consultant - Servicenow Solutions
Nov 2021 — Present
ServiceNow Process Consultant advising on best practices for IT Service Management Lead the implementation of ServiceNow at various companies advising how to align processes with industry best practices Advised clients how to effectively govern their processes with effective Critical Success Factors & Key Performance Indicators Advised on Organizational Change Management activities for organizations who are new to the ServiceNow platform
Education
Sacramento City College
in progress, Management Information Systems
2005 — 2007
Skills
- Business Process Improvement
- Itil V3 Foundations Certified
- Process Improvement
- IT Management
- Technical Documentation
- Problem Management
- Software Documentation
- Service Management
- Service Level Management
- Microsoft Office
- Visual Basic for Applications (Vba)
- Information Technology
- Bmc Remedy
- IT Service Management
- Structured Query Language
- Sdlc
- Servicenow Performance Analytics
- Business Analysis
- Itil
- Itil V3 Service Operations & Analysis
- System Administration
- Active Directory
- Service Desk
- Sharepoint
- IT Operations
- Service Now
- Visio
- Incident Management
- Training
- IT Asset Management
- Itil Certified
- Agile Methodologies
- Release Management
- Servicenow
- Business Process
- Lean Six Sigma
- Agile Project Management
- Ms Project
- Team Leadership
- Requirements Gathering
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