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Chris Menard

Business Process Consultant - Servicenow Solutions @CDW

Rancho Cordova, CA, US
EMAILS
c••••••••@cdw.com
MOBILE NUMBERS
+19•••••••64

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WORK HISTORY

Nov 2021 — Present

Business Process Consultant - Servicenow Solutions @CDW

ServiceNow Process Consultant advising on best practices for IT Service Management Lead the implementation of ServiceNow at various companies advising how to align processes with industry best practices Advised clients how to effectively govern their processes with effective Critical Success Factors & Key Performance Indicators Advised on Organizational Change Management activities for organizations who are new to the ServiceNow platform

EDUCATION

2005 — 2007

Sacramento City College

in progress, Management Information Systems

SKILLS

Business Process ImprovementItil V3 Foundations CertifiedProcess ImprovementIT ManagementTechnical DocumentationProblem ManagementSoftware DocumentationService ManagementService Level ManagementMicrosoft OfficeVisual Basic for Applications (Vba)Information TechnologyBmc RemedyIT Service ManagementStructured Query LanguageSdlcServicenow Performance AnalyticsBusiness AnalysisItilItil V3 Service Operations & AnalysisSystem AdministrationActive DirectoryService DeskSharepointIT OperationsService NowVisioIncident ManagementTrainingIT Asset ManagementItil CertifiedAgile MethodologiesRelease ManagementServicenowBusiness ProcessLean Six SigmaAgile Project ManagementMs ProjectTeam LeadershipRequirements Gathering

ABOUT CHRIS MENARD

With over 10 years of experience in the information technology field, I am a passionate…

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