Chiron Hart

Senior Group Manager @Neiman Marcus

Fashion Island, CA

Senior Group Sales Manager - Executive Led the Fashion Island team to rank #3 in the fleet by achieving sales objectives, profitability goals, and high operational and merchandising standards. Built and led a team of 17 managers, supported 150 sales associates and 40 support associates• Provided an exceptional customer experience through luxury brand offerings, in-store events, and VIC experiences.• Increased store volume from $120M to $150M and improved company rank from #6 to #3• Identified top talent and implemented development and succession plans to support business growth. • Fostered a culture of excellence, growth, and accountability. Maintained proactive and transparent communication.• Collaborated with customer engagement teams to pilot Neiman Marcus’ Art of Luxury selling standards adopted organization wide. • Partnered with the Logistics/Operations team to improve operational productivity and streamline processes.• Worked with the Visual Merchandising team to maximize regular price sell-through with storytelling and standards. • Effectively managed change during the Pandemic while working remotelyDepartment Manager - Men’s Developed business that exceeded $14M annually focused on building a sales team which prioritized the customer experience.• Grew business from $8M to almost $15M by achieving consistent YOY sales plan. • Collaborated with Client Development and PR teams to help achieve business objectives including customer growth and retention, sales, and events KPIs. • Identified and grew top talent, increasing number of million dollars sellers within division from 2 to 8.• Developed actions to strengthen customer relationships and cultivate new customers. • Partnered with the merchant team to ensure product assortment was relevant to our market.