Cheryl Schaefer

About Cheryl Schaefer

DELIVERING RESULTS THROUGH OPERATIONAL EXCELLENCE Large scale (3,500+) employee operations across 10 locations nationwide, including remote, hybrid and on-site teams. High volume Claim and Call Center operations. Accountable for $360M Operating Budget. Extensive leadership experience in Insurance, P&C Claims, Strategy and Transformation. Visionary leader with a demonstrated history of high performance and employee engagement. Select accomplishments include:TRANSFORMATIONAL LEADERSHIP: Drove end to end operational redesign resulting in 46% improvement in productivity within 4 months. COST REDUCTION: Reduced operating cost by $10M annually through increased production. VALUE AND INNOVATION: Generated annual revenue of $2.5B through execution of salvage inventory management strategies. Increased both annual sales volume and average returns per unit.Expertise and Endorsements:Operational Excellence and Performance Strategy and Technology ImplementationTarget Setting and Stretch Goal Attainment Executive Leadership Auto Total Loss Operations Auto Estimatics Operations Salvage Inventory Management and SalesAuto Catastrophe Claim Handling Operations Enterprise StrategyWorkforce MigrationLarge Scale Operations ManagementCall Center Leadership$5B Budget OversightBudgeting, Forecasting and Expense Management Staffing/Logistics ManagementRoadmap Development Organizational DesignTransition PlanningBusiness Process ImprovementMentoringService Delivery and Customer Experience

Experience

1. Member Board of Directors

   SkillsUSA

   Sep 2018 — Present

   Committee Chair

Education

• Gies College of Business - University of Illinois Urbana-Champaign

  Master of Business Administration (MBA), Business, Strategic Innovation and Digital Marketing

  2017 — 2018

• Rutgers University

  Bachelor of Arts (B.A.), English/German

  1992 — 1997