Cheryl S.

Client Success Manager @WGSN

Manhattan, NY, US

Client Relationship Management: Develop and maintain strong, long-term relationships with clients to ensure high satisfaction and retention.•Onboarding & Training: Guide new clients through the onboarding process and provide training on WGSN\'s products and services.•Consultative Support: Offer expert advice on trend forecasting and market insights to help clients leverage WGSN data effectively.•Account Growth: Identify opportunities for upselling and cross-selling WGSN products and services to existing clients.•Issue Resolution: Address and resolve client issues or concerns promptly to maintain a positive client experience.•Feedback Collection: Gather client feedback and collaborate with internal teams to improve products and services based on client needs.•Performance Tracking: Monitor client usage and satisfaction metrics to ensure alignment with their goals and expectations.•Reporting: Provide regular updates and reports to clients on their account performance and trends.•Collaboration: Work closely with sales, marketing, and product teams to align client needs with WGSN\'s offerings.