Chelsea Martell

Premium Management @C3 Presents

Key Hightlights:Led Successful Festival Operations: Coordinated and executed VIP, Platinum, and Cabana programs at major festivals, ensuring seamless operation across pre-festival preparation, build/load-in, show days, and load-out.Enhanced VIP Guest Experience: Developed and implemented superior hospitality and customer service strategies, leading to increased guest satisfaction and positive feedback from VIP attendees.Optimized Resource Allocation: Managed the distribution of Premium assets and on-site service providers, ensuring all festival areas were well-equipped, operational, and ready for guests.Improved Staff Performance and Engagement: Organized and conducted comprehensive staff training sessions, resulting in well-prepared teams that effectively managed tasks, break schedules, and guest interactions.Strengthened Security and Safety Protocols: Collaborated with security leads to establish effective access control, credential management, and emergency response plans, ensuring a safe and secure environment for festival attendees.Efficient Load-Out and Strike Execution: Streamlined the load-out process by ensuring all service providers adhered to the plan, and efficiently monitored the removal of décor, signage, and operational elements.Comprehensive After-Action Reporting: Compiled and submitted detailed after-action notes and staff evaluations to the Premium team, contributing to the continuous improvement of festival operations.