Charlotte Duncan
Group Strategy Director @Serco
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WORK HISTORY
Group Strategy Director @Serco
EDUCATION
University of Bath
BSc (Hons) Natural Sciences with Industrial Placement, Pharmacology, Environmental Science, Biology, Chemistry, Mathematics, Spanish
SKILLS
ABOUT CHARLOTTE DUNCAN
Strategy leader with expertise in helping organisations realise growth through improved strategic, operational, and financial performance. Experience spans multiple capabilities and industries including customer strategy, performance improvement and full potential transformation work for B2B companies (e.g. technology, media, communications).Proven track record in managing and motivating cross-functional teams and balancing diverse agendas to deliver sustainable results. Thrive in highly collaborative work environments with colleagues united by passion and a shared sense of mission. Strengths in communicating effectively, developing stakeholder relationships, managing complexity, coaching and developing others, and following-through.Core competencies include: • Design and implementation of customer strategies including sales channel strategy and coverage, marketing performance optimization, sales effectiveness, retention, and competitive insights• Delivery of large-scale transformation programmes, driving leadership effectiveness and performance improvement • Design of corporate strategies and execution of strategic initiatives, with excellent project management (including agile ways of working) and ability to rapidly analyze data, manage ambiguity and balance concurrent priorities
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