Charlie Graham

Director, Field Support Services @Peoples Gas

Chicago, IL, US

The Field Support Director is accountable for all O&M and Capital Project field activities related to the integration of operations and construction support activities across PGL. Field support encompasses: Emergency and Short Cycle Dispatch, Emergency Response and Business Continuity Plans, Customer Compliance, Field Execution Support (Welders, Carpenters, and Operators), Restoration, and New Services, Facilities Construction, and oversee and coordinate the services provided by Supply Chain and Fleet to Illinois operations.The focus of the position is to: support the productive execution of field operations activities through the effective integration and support of the priorities and flow of work in the field with support services across PGL geography. Additionally, the Director, Field Support Services is responsible to: efficiently use resources, drive accountability, productivity and effectively execute O&M and Capital Projects. Must establish and maintain effective relationships across Illinois gas operations Sr. Leadership team, union leadership, Customer Service, Government and Community Relations, gas operations personnel and other support organizations. The Director, Field Support Services is expected to act as a conduit for the field in identifying, executing and securing necessary resources to deliver safe, reliable gas service with excellent customer service. He/she is responsible to manage change across Illinois operations, and the adoption of innovative practices.Develop and implement procedures and key performance indicators that drive a culture of safety, customer satisfaction, compliance and financial discipline across Illinois operations.

Triton College

Certificate, HVAC

DePaul University

BA, Risk Management