Charles L. Jones

About Charles L. Jones

With over 10 years of experience in software project management, I lead initiatives that drive organizational change and enhance operational efficiency, collaborating with senior leadership to foster a culture of innovation. I excel in integrating systems, improving processes, and managing quality and finances. I also have a keen interest in decision support systems and agile methodologies, which I leverage to deliver innovative and efficient solutions. I enjoy working with a diverse and collaborative team, and fostering cross-collaboration.I have held various management positions, where I successfully delivered complex projects, ensured high-quality service delivery, and supported business development efforts. My expertise spans project management, systems integration, and stakeholder engagement, with a focus on exceeding customer expectations.

Experience

1. Transformation Director

   Zuora

   Feb 2025 — Present

   In my role as the Global Services Transformation Director at Zuora, I spearhead strategic initiatives to drive organizational change and enhance operational efficiency. Working closely with senior leadership, I develop and implement a comprehensive transformation strategy that fosters a culture of innovation and continuous improvement across the organization.

Education

• North Carolina Agricultural and Technical State University

  Master of Science, Industrial and Systems Engineering

  2010 — 2012

• North Carolina State University

  Bachelor of Science, Industrial and Systems Engineering

  2004 — 2009