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Charlene Huggard

Salesforce Business Analyst @NYS Office of Information Technology Services

Schenectady, NY, US
MOBILE NUMBERS
+15•••••••74

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WORK HISTORY

Dec 2025 — Present

Salesforce Business Analyst @NYS Office of Information Technology Services

Albany, NY, US

Tasked to develop Salesforce Center of Excellence for New York State to support New York State\'s investment in the platform.

EDUCATION

1988 — 1992

College of St. Rose

MBA, Strategic Planning & MIS

1988 — 1992

The College of Saint Rose

Master of Business Administration (M.B.A.), Strategic Planning/Management Information Systems

SKILLS

Project ManagementAccessActive DirectoryIT ManagementLeadershipStrategic PlanningBusiness AnalysisEnterprise SoftwareEnterprise ArchitectureRequirements GatheringInformation TechnologyItilAnalysisStrategyGovernmentTeam BuildingManagementProject PlanningSoftware DevelopmentProcess ImprovementBusiness Process ImprovementCertified Business Analysis ProfessionalProgram ManagementCertified Business Analysis ProfessionalBusiness ProcessVendor ManagementRequirements AnalysisChange ManagementSharepointTeam LeadershipBusiness IntelligenceIT StrategySoftware DocumentationSdlc

ABOUT CHARLENE HUGGARD

Business Analyst/Architect able to leap tall buildings in a single bound while wrangling unicorns. Niche specialty in rescuing troubled projects with my magic lasso.

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