Charity Muniz
Vice President @Bdc Outsourcing
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WORK HISTORY
Vice President @Bdc Outsourcing
EDUCATION
College of Central Florida
Associate of Arts and Sciences - AAS, Radiologic Technology/Science - Radiographer
ABOUT CHARITY MUNIZ
WHAT WE DO:We provide BDC agents for Auto Dealers and Automotive Groups. Our teams boost sales, improve customer support, and save up to 70% on BDC staff payroll through scalable, efficient outsourcing solutions.WHAT MAKES US UNIQUE:We deliver a seamless BDC experience with highly trained customer service professionals, tailored to fit dealership needs. We provide BDC agents who are trained on X-Time and VinSolutions. Our expirienced agents ensure increase appointment rates, better customer engagement, and round-the-clock support without the high overhead costs.INDUSTRY EXPERTISE- 15+ years in BPO and contact center services- Proven success working with leading auto dealerships and groups- Deep understanding of dealership operations, lead management, and customer retention strategies.SERVICES WE PROVIDE- BDC Staffing for Sales and Service Departments- Customer Follow-Up and Retention Calls- Appointment Scheduling and Confirmation- Lead Management and Qualification- After-Hours and Overflow Call Handling- Customized Reporting and AnalyticsBy partnering with us, dealerships gain access to expert support that enhances operational efficiency, improves customer satisfaction, and drives long-term growth.
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