Lok Chan

Sr Customer Solutions Manager @Amazon Web Services (AWS)

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Sr Customer Solutions Manager @Amazon Web Services (AWS)

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Accountable for outcomes across large-scale, multi-year enterprise cloud transformation programmes, typically spanning multiple business units, technical domains, and regulated constraints.Set direction and made calls on migration strategy, execution sequencing, operating model choices, and risk posture in situations where requirements, priorities, and constraints were initially unclear.Owned cross-cutting decisions across security, compliance, operations, application modernisation, and organisational readiness, enabling execution to proceed without prolonged ambiguity or delivery thrash.Advised senior customer executives on investment prioritisation, transformation pacing, and delivery risk, helping translate strategic intent into executable commitments.Improved execution velocity by establishing clear decision rights, ownership models, and success criteria early, ensuring decisions translated directly into coordinated action across customers, AWS teams, and partners.

EDUCATION

1998 — 2001

The Chinese University of Hong Kong

BEng (Hons), Information Engineering

SKILLS

Technical Project DeliveryVirtualizationOverseas ExperienceBuilt EnvironmentIntercultural CommunicationTrading SystemsSolution ArchitectureProject ManagementIT Service DeliveryIT ConsultingEnterprise IT StrategyIT Service ManagementVendor ManagementManagementData Center InfrastructureStakeholder ManagementTeam LeadershipCloud ComputingCisco CertifiedTelecommunicationsMicrosoft Certified TechnologyItil CertifiedEnterprise IT Infrastructure

ABOUT LOK CHAN

I lead complex, high-stakes technology initiatives where progress depends less on tools and more on clear decisions, prioritisation, and execution speed.With over a decade of experience across cloud, infrastructure, and enterprise transformation, I am typically brought in to take ambiguous situations, define what matters, make trade-offs explicit, and drive fast, accountable execution with cross-functional teams.I am strongest in environments where ambiguity is resolved through clear ownership, sound judgement, and decisions that translate directly into action.

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Lok Chan — Sr Customer Solutions Manager at Amazon Web Services (AWS) in London, GB | Unifers