Chandru Kumaran
Information Technology Support Specialist @Capgemini
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WORK HISTORY
Information Technology Support Specialist @Capgemini
IN
Served as primary contact for over 500 users, efficiently resolving hardware and connectivity issues while consistently exceeding SLA response targets to ensure minimal downtime- Monitored system alerts and leveraged advanced analytics to pinpoint recurring outages, implementing targeted fixes that enhanced overall environment stability and reduced incident frequency- Developed Standard Operating Procedures (SOPs) and Knowledge Base articles, streamlining team troubleshooting processes and boosting first-call resolution rates for faster issue resolution.
EDUCATION
PSG College of Arts and Science
Bachelor's degree, Computer Science
Fanshawe College
Postgraduate Degree, Mobile Application Development
ABOUT CHANDRU KUMARAN
I’m a technical troubleshooter who actually enjoys the human side of the job. Whether I’m untangling a complex network bottleneck or guiding a user through a software migration, my goal is simple: solve the problem fast and keep the person on the other side of the screen productive. For the last 3+ years, I’ve worked in Level 1 & 2 support, managing everything from hardware imaging to complex connectivity issues. At Capgemini, I supported over 500 remote users, diving deep into the Microsoft 365 ecosystem, Azure AD, and Intune to keep operations running without a hitch.Some key wins include:1. Infrastructure Excellence: Successfully configured Windows Server 2022 environments on VMware, managing user provisioning and GPOs for strict security compliance. Modern Deployment: Mastered hardware imaging and automated software deployment using Intune and Autopilot, streamlining the onboarding process for hybrid teams.3. First-Contact Resolution: Consistently met strict SLA targets in fast-paced environments like Bill Gosling Outsourcing, focusing on secure MFA setup and VPN troubleshooting. I’m certified in CompTIA A+ and M365 Fundamentals and I hold a Postgraduate Diploma in Mobile Application Development from Fanshawe College. My approach combines technical precision with a \"Growth & Impact\" mindset. I don’t just close tickets; I build the SOPs and help guides that empower users to solve problems themselvesWhen I’m not deep-diving into ticket queues, I’m an avid gamer and a social media content creator currently tackling a 51-week personal challenge.If you’re looking for a proactive problem-solver who treats your systems like their own, let’s connect! You can reach me at c••••••••@gmail.com.
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