Chandan Nallal

Team Lead, Enterprise Account Management @3t Software Labs

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Team Lead, Enterprise Account Management @3t Software Labs

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Berlin, DE

Lead and mentor a team of 4 Account Managers, collectively managing 500+ enterprise accounts with full accountability for retention (GDR) and expansion (NDR) metrics.• Directly manage the Top 25 strategic accounts, driving relationship growth, renewals, and upsell opportunities.• Provide hands-on support in account discovery, strategic account planning, renewals, and territory expansion, leveraging the MEDDPICC sales methodology to improve win rates and deal velocity.• Collaborate closely with cross-functional leaders in Finance, Engineering, Marketing, and Product to execute high-impact business initiatives and customer programs.

EDUCATION

2000 — 2003

Bangalore University

Bachelor of Commerce, Accounting and Business/Management

2014 — 2015

Kingston University

Master's Degree, International Business

1998 — 2000

MES College of Arts, Science and Commerce

PUC, Pre University

SKILLS

Microsoft ExcelStrategyMarketing CommunicationsOrganizational DevelopmentPublic RelationsBusiness StrategyPerformance ManagementCrmTeamworkTeam ManagementSocial MediaVendor ManagementResearchBusiness AnalysisMicrosoft OfficeTrainingCorporate CommunicationsNew Business DevelopmentStrategic PlanningProgram ManagementTeam BuildingManagementProject PlanningMarketingFundraisingMarketing StrategyLeadershipAccount ManagementChange ManagementEntrepreneurshipEvent ManagementStart-UpsBusiness DevelopmentProject ManagementBusiness PlanningManagement ConsultingMarket ResearchEditing

ABOUT CHANDAN NALLAL

Customer Success Leader | Enterprise Account Manager | B2B & SaaS Sales ExpertDriving 85%+ GDR for top-tier accounts and delivering long-term growth through consultative selling, strategic C-level negotiations, and a relentless focus on customer success.Executive Summary:With 20+ years in B2B and enterprise sales & account management, I’ve consistently exceeded annual quota targets and led high-performing teams with full P&L accountability. My experience spans complex SaaS and digital solutions, handling €100K+ contracts single-handedly, and driving measurable value for top-tier clients across the DACH and EMEA regions.Full Profile:Currently managing the company’s top 25 strategic accounts and the entire Customer Success territory, I have delivered 85%+ Gross Dollar Retention quarter after quarter while leading account growth, retention, and strategy initiatives. Skilled in MEDDPICC sales methodology, I manage end-to-end sales processes — from lead generation and nurture to pitching, closing, and rebooking — ensuring that both customer outcomes and business goals are achieved.I’m passionate about mentoring teams, nurturing and forging strategic partnerships, and transforming every customer relationship into a long-term growth story. If these are the areas that interest you or you need help with, you should be talking to me.

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