Chad M. Smits

Operations- Ready Mix Dispatch Manager @Ozinga

Elgin, IL, US

Delivery Management: Lead a team that remotely coordinates the operations of 12 multiple plant locations and manages 140 union employees. Work with area managers, and quality control with the customer’s requirements to ship “on-time” deliveries each day. Use the latest technology and software to be a leader in the industry.• Operations Focus: Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Monitor work to ensure a high level of customer satisfaction. Review order entry and assesses schedule to optimize driver productivity. Ensure order processing and dispatch accuracy. • Customer Service: Provide excellent customer service to internal and external customers. Exceed customer expectations. Ensure quality control of work through data entry and order processing accuracy to achieve a credible and professional presence.• Seeks Resolution: Counsel and negotiate with customers to develop mutually beneficial outcomes. Coordinate with other departments to resolve issues involving customer service and dispatch.• Leader: Provide leadership to handle complex customer situations and escalate concerns and determine resolution related to order placement and scheduling processes. • Management: Lead a staff of 10 dispatchers. Ensure employees are actively engaged in assigned activities. Direct supervisory responsibilities for staff including selection, hiring, training, performance evaluation, corrective action, promotional recommendations and work schedules.• Motivator/Encourager: Drive productivity, motivation and morale within the department. Motivate employees to highest potential and build effective teams. Promote positive and cooperative attitudes to ensure company and customer satisfaction. Prioritize work and manage time effectively to ensure customers’ needs, staff training and administration duties are fulfilled.